Repairs and Support

Solar Inverter & Battery Repairs and Support

Solar System Down? Let’s Get You Back Up and Running.

Inverter fault? Battery not charging? Backup power suddenly gone? We’ll help you work out what’s wrong and whether it can be resolved with remote troubleshooting or needs a technician, callout or workshop repair.

Remote assessment first On-site support when needed Workshop repair coordination

Two Ways to Get Your Solar System Working Again

Not every fault means an expensive repair. We start by assessing the symptoms and help you choose the most practical next step.

PATH 1 · REMOTE SUPPORT

Try a Remote Fix First

Some issues may be resolved with guided troubleshooting, without removing equipment or booking a workshop repair.

  • Review fault codes, alarms and system symptoms.
  • Help identify common settings or communication issues.
  • Guide you through appropriate, safe checks.
  • Establish whether a physical inspection is needed.
The aim: get you running again as quickly as possible, without an unnecessary repair bill.
PATH 2 · PHYSICAL REPAIR

On-Site Callout or Workshop Repair

If remote troubleshooting is not enough, we can discuss the next step based on your location and the problem.

  • Arrange a technician callout to inspect the system.
  • Investigate inverter or battery faults on-site.
  • Arrange safe isolation and equipment removal where required.
  • Coordinate workshop assessment and suitable repairs.
Clear next steps: we’ll explain what needs to be checked before proceeding with a repair.

What Can We Help With?

Support for homeowners and businesses experiencing solar downtime, fault codes or battery performance problems.

Inverter Faults

Fault codes, alarms, unexpected shutdowns, startup issues and communication problems.

Battery Testing

Batteries that drain quickly, fail to charge, disconnect unexpectedly or no longer perform as expected.

On-Site Troubleshooting

Arrange a technician to inspect problems that cannot be resolved through remote support.

Safe Removal & Repairs

Professional isolation, removal where needed, workshop assessment and repair coordination.

Supported equipment: [Insert supported inverter brands] and [insert supported battery brands].

How It Works

A straightforward process to help you understand the fault and decide what to do next.

1

Tell Us What’s Wrong

Share your equipment brand and model, any fault code, and a short description of what has happened. A photo of the display or app message can help.

2

We Assess It Remotely

We’ll review the information and guide you through appropriate non-invasive checks to determine whether remote troubleshooting may help.

3

Resolve, Call Out or Book In

If the fault needs hands-on attention, we’ll discuss an on-site callout, further testing or safe removal for workshop assessment.

Safety Comes First

Solar inverter and battery systems can involve dangerous AC and DC voltages, and batteries can be heavy. Isolation, disconnection and removal should be handled by suitably qualified professionals using the correct safety procedures.

If you notice smoke, a burning smell, unusual heat, swelling or visible damage, keep away from the equipment and contact a qualified professional. Do not open the equipment or disconnect electrical cables yourself. Remote support will be limited to checks that are appropriate and safe for you to perform.

Don’t Let a Solar Fault Leave You Without Backup Power

If your inverter is showing an error, your batteries are draining too quickly or your system has stopped working, start with an assessment. We’ll help you determine whether remote troubleshooting is appropriate or a technician needs to inspect the system.

Service area: [Insert towns / provinces] · Callouts subject to location and availability.

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