Before sending a unit to a Sunsynk repair centre, a qualified installer must inspect the system. This ensures:

• Accurate Diagnosis: We find the root cause (it might be the batteries or settings, not the inverter).
• Cost Savings: Avoid unnecessary shipping and repair fees.

Safety First: Ensuring the high-voltage system is handled correctly.

If a Sunsynk fault repair is confirmed, our installers handle the heavy lifting:

• Safe Shutdown: Proper disconnection from AC and DC wiring.
• Careful Removal: Ensuring no damage to the mounting or surrounding components.
• Bypass Setup: In most cases, we can bridge your system so your property remains powered by the grid while the inverter is away.

We handle the logistics of getting your unit to an official Sunsynk centre in South Africa.

• The unit is officially logged into the repair queue.
• A unique reference number is issued to track the progress of your repair.
• We manage the communication and collection on your behalf.

💰 In-Warranty vs. Out-of-Warranty Repairs

✔ Warranty Repairs

• No Repair Cost: Automatically processed if the unit is within the manufacturer’s warranty period (subject to Sunsynk terms).
• Authorized Service: Handled by certified technicians using original parts.

✔ Out-of-Warranty Repairs

If your warranty has expired or the damage is caused by external factors, a quotation will be provided before work begins. Common causes include:

• Power surges or lightning strikes.
• Water or insect damage.

Physical impact or incorrect installation settings.

Once your Sunsynk inverter repair is complete:

1. Collection: We pick up the unit from the service centre.
2. Reinstallation: We mount and reconnect the AC and DC systems.
3. Commissioning: We test the system under load to ensure everything is performing at 100%.